We can also create custom placement processes to suit your needs.

In the first 24 hours of your accounts being placed with CSG:

• A Collection Representative will review them for supporting documentation
• Make a call to your customer
• Send an acknowledgement report to you the client
• Issue a letter to the customer making demand of payment

On-going efforts through the collection cycles:

• A customized series of letters are issued to the debtor
• Phone contact is continued until meaningful progress has been made toward collection and resolution, unless client instructions differ: a minimum of one call per week on small balances, two to three calls per week on medium balances and daily calls on large balances
• Accounts are worked in-house for a minimum of 120 days, or as the client requires. Before an account is closed, it is reviewed by a manager to assess the account for legal action or closing. If we determine that legal action would be a viable option, we will communicate all recommendations directly to the client. The client can then determine how they want to proceed
• Clients may design, and we can implement, any special effort which we agree will positively impact collections.

Clients can expect:

• 24/7 access to our Remote Client Access site and ability to pull reports/analysis of their accounts
• Client Services support for any issues or guidance
• Monthly inventory report
• Monthly closing report
• Monthly remit report
• Competitive Rates

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