Aged Receivables Collection

As a debt ages, it is often more efficient to allow CSG, and it's professional staff, to represent your company and recover full payment.

Initial letter and phone attempts are always made within 24 to 48 hours. Until contact has been established, CSG will attempt to make telephone contact with the debtor no less than once per week. We will maintain contact with the debtor on an as-needed basis contingent upon account status.

All settlement offers are communicated to clients upon receipt of the offer and must be approved by the client prior to acceptance by CSG.

CSG's telephone requests, letter demands, information searches and investigative activities are designed to bring each account to resolution as quickly as possible. Resolution may be reached within days after receiving the account, or it could extend through litigation and collection of judgments.

Our collectors always strive to achieve payment-in-full of the outstanding balance. When payment in full is not possible, we strive to resolve accounts through the options of settlement, payment plans or resolution of disputes.

We will negotiate a payment plan with your authorization. The debtor must provide sufficient evidence that the balance cannot be immediately paid in full. The debtor is also required to provide a series of postdated checks to safisfy the balance in full. In the event the debtor defaults on the payment plan, no further payment plans are offered without your approval.

The first step in handling any disputed account is to identify the nature of the dispute. If it appears that the entire balance may be legitimately disputed, CSG advises you of the nature of the dispute, and suspends our file until we receive guidance and direction from you.

CSG often helps substantiate or refute a dispute with pertinent documentation. This information, when received, is used to resolve the account. We ask for the undisputed portion and involve the client, if necessary, to resolve the remaining balance.