Receivables Outsourcing

CSG's research department conducts detailed information exploration. By delegating research to a specialized team, our collectors have more time to apply their expertise to expedite account resolution. The addition of new accounts triggers an automated search (accessing the Lexus/Nexus on-line data base, Internet, and Dun & Bradstreet) that will identify the existence of the following:

Liens and judgments which have been filed against the entity
Legal suits filed against the entity
Bankruptcy filing by the entity
Prior placment of account for collections with CSG

CSG uses federal identification numbers, name, address and phone information to complete the searches. Any information obtained is documented in the collection file and available to the collector within 24 hours of account entry.

Information Searches

In addition to the automated information search routine, the collector will review all file documents, contact the Secretary of State, the debtor's bank, other vendors of the debtor, and an attorney in the debtor's local area, as well as utilize FastData, credit bureaus and any other investigative processes to assist with the successful resolution of the account.

Due to economic factors, more and more companies are right sizing. Many credit departments have difficulty making the large volume of collection calls required with limited personnel. By allowing CSG to become an extension of your AR department, it can significantly reduce time-consuming internal responsibilities, eliminate Information Technology investment, manage control process and enable your staff to focus on core competencies. By outsourcing your receivables we can maximize your recovery of delinquent accounts while minimizing overhead expense of internal collectors. CSG's unique approach to handling your receivables provides outstanding collection cost savings while maintaining customer relationships.

Accounts are worked for a maximum of 60 days, and then are forwarded to our 3rd party program for more intense collections.