Computer Technology

CSG uses state-of-the-art technology in every aspect of our business. From online client setup, to online payments, CSG uses the World Wide Web for secure online data transactions.

CSG masters the use of CUBS (The Columbia Ultimate Business System). CUBS is the most sophisticated debt tracking and recovery system software available. This software provides CSG customers the highest possible data accuracy while adhering to client and regulatory guidelines.

Systematic procedures are in place to ensure that all required activities are scheduled to occur in compliance with federal and client guidelines. For example, the system automatically tracks promise-to-pay schedules, producing an exception report identifying accounts when a scheduled payment has been missed. At this point, CSG management intervenes to ensure that follow-up activites occur immediately. Collectors use this data to schedule subsequent, required collection activities for automatic follow-up.

CSG supervisors typically verify work performed and monitor representatives on a weekly basis by accessing accounts electronically, and then reviewing the notes and audit trails that are maintained automatically by the system. Every entry performed on an account is time and date stamped and logged automatically, becoming a part of the permanent record of the account.

Skip tracing is a critical component of the collection process. CSG therefore, devotes considerable resources to maintaining automated, online tools to train personnel. CSG will perform skip tracing of all your accounts regardless of balance size at no additional charge.

CSG also has the capability of EDI (Electronic Data Interchange). EDI is for those trading partners whose standards require that technology.

CSG uses the latest security available for its' technology infrastructure internally as well as externally. From hardware and software security standards to data encryption and HIPPA compliance, you can be assured your data will be safe and secure. CSG's IT staff is dedicated to maintaining a cutting edge IT infrastructure.