FAQ's

COMMERCIAL
SERVICES
GROUP, INC.

Q: Are there any upfront fees when I place an account for collection with CSG?

A: The short answer is NO. We operate on a contingency basis. This means that we bear the expense for recovery and when we collect we are compensated based on an agreed upon rate. If no monies are recovered for you there is no charge for our services.

Q: What do I do if the debtor calls our office?

A: The debtor must be directed back to our staff to resolve this matter. In many cases, the debtor has made a promise to pay an amount either in full or by means of a "short term" payment. The call to you amounts to a plea for leniency. The debtor may also tell you a different story than he told the collector because the collector has, in all likelihood, obtained information beyond what the debtor claims as the reason for nonpayment. We always strive for the fastest possible recovery of your money and the fastest recovery will always be a result of a unified stance between your company and ours.

Q: What do I do if I receive a payment from the debtor?

A: Contact our office immediately and make us aware of the payment and if possible fax a copy of the check to us.

Q: What happens if my product is returned to me due to your collection efforts?

A: Your collection expense will only be 50% of the preferred rate against the present value of the returned product.

Accounts Receivable Management and Consulting Services