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Automated Collection Services

Submit Accounts Electronically

Clients have the option to submit accounts for collection via email in CSV or XLS formats or through our website.

Automated Workflow

Our processes are automated to ensure that all accounts are worked and audited on a regular basis.

Information Searches

CSG's proprietary software systems will continually complete automatic searches on your accounts.

The placement of new accounts triggers an automated search that will identify the existence of the following:

• Liens and judgments which have been filed against the entity
• Legal suits filed against the entity
• Bankruptcy filing by the entity
• Prior placement of account for collections with CSG

By delegating research to a specialized team, our collectors have more time to apply their expertise to expedite account resolution.

Automatic Dialer

In conjunction with our manual calls, automated calls are used to further penetrate the number of contacts per customer. The dialer is also used for special campaigns designed to fit our client's specific needs.

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