Phone: (502) 244-6900
Toll Free: (800) 264-6850
Service Summary
CSG has been assisting clients in recovering payments and receivables since 1983. Our success is measured by our continued growth. Collecting money is not normally a core competency for most companies, but at CSG it’s what we do best.
Our average collector has been with us for 10 years and has over 15 years of collections experience. Unlike other agencies, we have low employment turnover. This means that our collectors become very familiar with our clients and their files, which in turn, helps build better relationships and increase the rate of success.
Our goal is to secure immediate payment in full of the entire balance due. However, as this is not always feasible, we will work with our clients and their customers to develop reasonable repayment solutions.
Settlement
All settlement offers are communicated to our clients upon receipt and require client approval prior to CSG accepting. Some clients elect to give us pre-approved settlement guidelines and authority.
Payment Plans
We will negotiate a payment plan with client authorization. In the event the customer defaults on the payment plan, no further payment plans are offered without client approval. We can memorialize these payment plans in a promissory note.
Disputes
The first step in handling any disputed account is to identify the nature of the dispute. If it appears that the entire balance may legitimately be in question, CSG will advise the client of the nature of the dispute and will then review the account for collection alternatives.
204 E. Market St Louisville KY 40202
